You can request a return or replacement if you receive a wrong, expired, damaged, or incomplete order. Return or replacement requests must be raised within 48 hours of delivery. Eligible products will be inspected before a refund or replacement is processed.

Returns or replacements are accepted for:

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  Wrong product delivered
  
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  Expired product delivered
  
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  Damaged or tampered product
  
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  Missing products in your order

Returns will not be accepted if:

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  The product has been opened, used, or altered.
  
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  Original packaging or labels are missing.
  
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  The return request is made after 48 hours of delivery.
  
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  Damaged or missing items are reported after 48 hours.

You can submit a return or replacement request through our website or by using the Chat Support option. Please include your order details and contact information when submitting your request.

Once your request is approved, our courier partner will arrange a pickup within 5–7 business days. After the product reaches our warehouse and passes quality inspection, your refund or replacement will be processed.

for prepaid orders, refunds will be credited to the original payment method. For Cash on Delivery orders, the refund will be transferred to the bank account provided by you.

Refunds for cancelled orders are processed within 7 business days. For returned products, refunds are issued after the item is received and passes quality inspection, which may take up to 2 weeks from the pickup date.